Workshop: Quality management

Quality management is needed to ensure that the information created adheres to the house style as defined.

More aspects of quality include timely availability, correctness, readability and information retrievability but are less visible for the user.

During the workshop the various aspects of quality such as correctness, readability and document management will be visited aiming to establish a quality management roadmap.

Quality control model

  • Quality standard
  • Measurement
  • Feedback
  • Reporting